Introduction

We may make alterations or additions to this policy from time to time. Should we do so, we will update this policy on our web site.

We strongly encourage you to read our Policy and regularly check for any changes. This Policy was last modified in July 2019. We require that all our customers agree to abide by our Privacy Policy as part of our terms and conditions.

ACI Canadian Airports Online Collegee (the “CAOC”) is a registered business owned and operated by Ceventas Pty Ltd in partnership with Airports Council International. Ceventas Pty Ltd owns and operates this website located at www.caoc.aero for the delivery of online training services to the global airport industry.

The CAOC understands that the privacy of your personal details, and the security of your transactions, is of paramount importance to you. The CAOC and its service providers have therefore adopted data protection policies with respect to your privacy and security that sets out the rules we will abide by when dealing with personal information we collect from individuals in the course of our business.

Please note that we cannot and do not assume any responsibility for the privacy or security practices of any other web sites which you may be able to access through our site, or for our customers’ level of compliance with our code.

Should you wish to contact us in relation to Privacy, please contact the CAOC Manager, Eddie Ragauskas at eddie.ragauskas@olc.aero.

What information do we collect?

The CAOC collects different information about you at different times. There are two broad categories of information that we collect from you:

Information we require to supply our services

When you first sign up with the CAOC for our services, or when you make an inquiry about our services, we may request personal information such as your name, company, seniority, position, address, telephone number, email address and credit card details (if you are paying online).

Personal information stored on our systems

The CAOC and its service providers will have personal information stored on servers due to the nature of the service we provide. This information will not be used or released by the CAOC in any manner, and it will be kept strictly confidential, unless we are required to release the information by law.

How do we use personal information we have collected?

We collect and use your personal information to deliver our online training services to you. We will use your personal information to provide you with:

• A dedicated eLearning account
• Processing of enrolment fees
• Information on new courses and services
• Sales and Technical support
• Product upgrades

You may stop the delivery of promotional email from the CAOC by following the specific instructions in the email you receive. These instructions will tell you how to remove your name from our subscription list.

We may use your personal information to:

• Contact you in relation to upgrading your use of our services, special offers (from us, or on behalf of third parties), with newsletters, surveys, and individual service audits. We may give extracts of our customer lists containing personal information to third party contractors to do this on our behalf. We will ensure that those contractors are bound to protect your personal information to the same standard that we are.
• Identify the source of new customers for the CAOC
• Monitor and address complaints, other feedback, and to resolve disputes
• In the case of credit cards, to bill you for services
• Maintain a technical and account history of your dealings with us, and to re-establish your account with us where you rejoin as a customer within six months after having terminated your account
• Monitor your compliance with our Terms of Use and other terms and conditions of our service

We will treat all information we collect from you as strictly confidential. The CAOC does not rent or lease its customer lists to third parties.

We will not reveal, disclose, sell, distribute, rent, licence, share or pass onto any third party (other than Airports Council International and third parties who are contracted to supply services to the CAOC any personal information that you may have provided to us unless we have your express consent to do so, other than in the circumstances set out in the next paragraph and the paragraph titled Training Records.

The CAOC uses the services of MailChimp and as such personal data will be transferred and processed by MailChimp when consent to receive marketing eNewsletters is given. We will disclose your personal information, without notice or your consent, only if:

• We are required to do so by law or in the good faith belief that such action is necessary to conform with the laws, applicable code of conduct or legal process served on us in relation to our business or web site
• To protect and defend the rights or property of the CAOC, Ceventas or Airports Council International
• If we consider it necessary to do so in order to enforce or apply the terms of any of our agreements with you
• If we sell our business or part of it
• In extreme circumstances, to protect the personal safety of users of the CAOC’s services, its web site, our staff or the public
• If you graduate from the Airport Operations Diploma Program (AODP) or the Certificate in Airside Safety your name and airport may appear in an ACI/CAOC communication channel.

Training Records

By using this service you agree that your employer and/or airports at which you work may have access to your training records including courses enrolled, completion status, dates of enrolment and completion and your final assessment scores.

Cookies

When you visit the Canadian Airports Online College, a cookie will be stored on your computer. Generally, cookies work by assigning to your browser or device a unique number.

Generally browsers automatically accept cookies. To manage the collection of information through cookies or other equivalent technology you can change/update the settings on your browser or mobile device.

Log Files

The CAOC uses log files. Stored information includes IP addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks.

Security

The CAOC makes every effort to safeguard the collection, transmission and storage of the data we collect. Even though we strive to ensure your information is protected, we do not guarantee or warrant the security of the information you share with us and we are not responsible for the theft, destruction, loss or inadvertent disclosure of your information or content. The Services uses industry standard Secure Sockets Layer (SSL) technology to allow for the encryption of personal information and credit card numbers.

To help ensure that these measures are effective, you should understand the security features your browser affords. When submitting credit card and other personal information the browser you use should be security-enabled. Please note that if you do not use a SSL-capable browser, you are at risk for having data intercepted.

The CAOC and its service providers have implemented security features in our databases to protect your personal information from unauthorised access. Servers are maintained in a controlled, secured environment. Only staff who need to have access to your personal information in order to perform their job function are authorised to access the database. Constant changes to the internet and technology mean that we cannot guarantee that data transmission will be 100% secure, or safe from attack by unauthorised intruders.

Other Disclosure by You

You should never reveal your password to third parties. If you lose control of your password, you may lose control over your personal information and may be liable for actions taken on your behalf by third parties using your password and/or personal information.

Therefore, if your password has been compromised for any reason, you should immediately change it.

If you collect personal information which you keep as part of our service to you, you alone are responsible for compliance with any local Privacy Laws that apply to you and the maintenance of this information.

How to access and correct your personal information

From time to time you may need to update your personal information. We keep this information in a secure environment which you can access through your access code (provided this function has been enabled). If you have any concerns or difficulties with carrying out these changes, you should contact us via the contact details provided at our website.

Adjust Notification and Email Preferences

The CAOC offers various ways to manage the email notifications you receive. Subscribers can update preferences and personal information, as well as unsubscribe by following the instructions contained at the bottom of each type of email. Any administrative or service-related emails generally do not offer an option to unsubscribe as they are necessary to provide the Services you requested.

EU Members’ Rights

If you are permanently located in the European Union, you have the right to access, rectify, download or erase your personal details, as well as the right to restrict and object to certain processing of your information.

Access and Porting

If you want to access your personal information you can contact the CAOC Manager, Eddie Ragauskas at eddie.ragauskas@olc.aero.

Rectify, Restrict, Limit, Delete
You can rectify, restrict, limit or delete much of your information by contacting the CAOC Manager, Eddie Ragauskas at eddie.ragauskas@olc.aero. We will endeavour to respond to your request within 10-14 business days.

Object

Where we process your information based on our legitimate interests explained above, or in the public interest, you can object to this processing in certain circumstances. In such cases, we will cease processing your information unless we have compelling legitimate grounds to continue processing or where it is needed for legal reasons.

Revoke consent

Where you have previously provided your consent, you have the right to retract your consent to the processing of your information at any time. Please contact the CAOC Manager, Eddie Ragauskas at eddie.ragauskas@olc.aero.

In certain cases, we may continue to process your information after you have withdrawn consent if we have a legal basis to do so or if your withdrawal of consent was limited to certain processing activities.

Complain

Should you wish to raise a complaint about our use of your information, you have the right to do so with your local administrative authority.

Questions or Complaints

If you have a questions or complaints about any aspect of our Privacy procedures, please contact the CAOC Manager, Eddie Ragauskas at eddie.ragauskas@olc.aero.