Airport Behaviour Detection Fundamentals

Learning Outcomes

On completion of this course participants will be able to:

• Describe what behaviour detection is and how it can be used to mitigate hostile intent
• Better identify situations or behaviours that are outside the ‘normal’ baseline for their airport environment
• Recognize the factors that can lead to bias in decision-making and therefore avoid inadvertently discriminating based on factors such as gender, race, ethnicity, or religion.
• Resolve suspicious situations through effective communication and escalation processes as required.

Who Should Enrol?

• Airport security personnel, including those conducting security screening and/or deployed for crowd and traffic management, as well as CCTV operators monitoring key airport areas
• Security trainers and supervisors
• Managers with security and facilitation responsibilities
• Those seeking to further develop their career in airport security

Course Content

The Airport Behaviour Detection Fundamentals course covers the following topics:

What is Behaviour Detection?

• Key elements of behaviour detection
• The role of behaviour detection in proactive aviation security
• The importance of understanding the airport environment and what is ‘normal’

Understanding the Threat

• Understanding the threats facing civil aviation
• Motivations for conducting an attack (e.g., terrorism and criminality)
• What do we mean by hostile reconnaissance?

Behavioural Cues (What to Look For)

• Identifying and assessing cues to deception:
• Verbal and non-verbal cues

Common Misperceptions and Traps

• Factors that can lead to bias in decision-making
• Avoiding stereotyping and discrimination
• Tips for improving the detection of deception

Questioning and Conflict Resolution

• Skills and techniques for conducting effective resolution conversations
• The importance of adopting a customer service approach
• The importance of reporting concerns and following your organization’s processes and procedures