Certificate in Team Leadership

Objectives

On completion of this course participants will be able to:

• Use techniques to successfully hire and onboard new employees
• Effectively form a team and establish its goals, roles, and guidelines
• Recognise issues that arise in teams and strategies for successful team management
• Use techniques to enhance employee motivation
• Delegate effectively, providing appropriate supervision and guidance
• Understand the factors of successful performance management and appraisals
• Diagnose and address employee performance problems
• Deliver constructive feedback and coaching
• Respond appropriately to conflict in the workplace

Who should enrol?

• Those aspiring to a career in management
• Newly appointed managers and leaders
• More experienced managers looking to improve their performance in their current role and as they plan for the next stage of their career

Program Structure

The ACI Certificate in Team Leadership consists of the following seven online modules:

Module 1. Recruiting and Onboarding Effectively

• The steps in the hiring process
• Effective interviewing and how to hire the best candidate for an open position
• The elements of a successful onboarding program

Module 2. Building and Leading Teams

• The stages of team development
• Assessing and improving team performance
• Best practices for cross-functional teams

Module 3. Motivating Your Team

• Techniques for motivating your team members
• Keeping top performers challenged
• Managing the unique needs of technical experts

Module 4. Effective Delegation

• When to delegate and to whom
• Communicating expectations clearly
• Providing coaching, supervision and support
• Using delegation as a development tool

Module 5. Setting Direction, Measuring & Managing Performance

• Aligning team members’ efforts with business-wide goals
• Measuring team member performance
• Conducting effective performance appraisals
• Addressing performance issues

Module 6. Feedback and Coaching

• Preparing and delivering feedback effectively, and how to handle negative reactions
• Using feedback as a proactive development tool
• Effectively managing coaching relationships

Module 7. Managing Workplace Conflict

• Preventing unhealthy workplace conflict
• Effectively managing conflict when it arises

The Certificate in Team Leadership can be taken as a standalone course, or can be combined with the Certificates in Self and Business Leadership, to obtain the Diploma in Leadership Essentials.