COVID-19 Business Recovery: Airport Operations Centre (APOC)


Welcome to the Aviation Operations During COVID-19 Business Restart and Recovery Airport Operations Control Centre course.

The business recovery phase after the unprecedented shut-down of global aviation in the course of the COVID-19 pandemic crisis will pose a considerable operational challenge for airports worldwide and the main burden for ensuring a controlled and coordinated ramp-up will be placed on the centralized operational unit, or Airport Operations Control Centre (AOCC) when applicable, as the centralized coordination cell of the stakeholder community of an airport.

If an airport does not have an AOCC in place, the creation of a centralized coordinating unit for managing recovery is recommended, with clearly defined communication channels and responsibilities.

This course will outline the actions recommended to ensure the continuity of the AOCC during a crisis.

Learning Objectives

On completion of this course you will be able to:

  • Understand the importance of continuing Airport Operations Control Centre (AOCC) operations.
  • Apply methods for ensuring the continuity of AOCC and EOC operations.
  • Apply methods for improving coordination and communication between stakeholders.
  • Describe stakeholder responsibilities with regards to recommencing operations.
  • Explain the effects COVID-19 may have on traffic patterns and characteristics and the movement of passengers.
  • Describe methods for mitigating issues relating to unusual traffic patterns and characteristics.
  • Describe methods for managing AOCC operations in a COVID-19 climate.
  • Understand the importance of continuing Emergency Operations Centre (EOC) operations.


The Aviation Operations During COVID-19 Business Restart and Recovery Airport Operations Control Centre course includes the following topics:

  • Welcome
  • Secondary Location of the AOCC
  • Aircraft Operators, AOCC and other Stakeholder Communication
  • Stakeholder Responsibilities
  • New Requirements and AOCC
  • Managing Stranded Connecting Passengers
  • Inside the AOCC
  • Emergency Operations Centre (EOC)
  • Actions


This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion.

Course info

  • Duration: 45 minutes
  • Language: English
  • Level: Short Course
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$25.00 CAD