Disability Sensitivity Training is now mandatory for airline and airport customer service staff in:
– European Community under regulation EC1107
– United States under the Air Carrier Access Act
– Canada under the Canada Transportation Act
This course will provide participants with an awareness of, and appropriate responses to, customers with physical, sensory, mental, and hidden disabilities, as well as those using service animals.
It covers various methods of communication with people with hearing loss, vision loss, speech disabilities and cognitive disabilities.
The importance of the disability market is also emphasized through general population statistics and the Open Doors Organization (ODO) Studies of Adult Travellers with Disabilities.
On completion of this module you will be able to:
This training module is organized into the following sections:
The Disability Sensitivity Training is excellent information for our new Helping Hands Program (launch October 18, 2018), which will serve our guests with disabilities. Thank you for helping us sharpen our skills and knowledge so that we can better serve our guests.
Customer Relations Staff Specialist