Facilitating Training

Competencies Obtained

On completion of this course participants will be able to:

• Explain how to prepare effectively for a training session.
• Describe the characteristics of a positive and inclusive learning environment.
• Identify effective presentation and facilitation techniques.
• Explain how to adjust training delivery based on learner needs and engagement cues.
• Describe strategies to manage difficult learner behaviors and questions.
• Explain how to wrap up training sessions effectively.
• Explain the key considerations when facilitating training outside of a classroom environment.

Who Should Enroll?

• Aviation personnel responsible for planning, designing, and/or delivering workplace training.
• Those new to workplace training who need foundational trainer skills.
• Experienced workplace trainers seeking to update and enhance their skills.
• Subject matter experts (SMEs) who are called upon to share technical knowledge with learners.
• Personnel tasked with providing on-the-job instruction to staff.
• Anyone interested in developing their training and facilitation skills.

Course Content

This course covers the following topics:

1. Preparation is Key

• How to prepare for a successful training session.
• Setting up the training room.

2. Creating a Positive Training Environment

• Starting your session off on the right foot.
• Keeping your learners engaged.
• Using visual aids effectively and avoiding ‘death by PowerPoint’.
• Tips for successfully facilitating training activities.

3. Being an Effective Facilitator

• Core verbal and non-verbal communication skills effective facilitators need.
• Effective questioning techniques.
• Delivering feedback.

4. Making Adjustments

• Balancing sticking to the plan vs. adjusting as needed.
• Knowing when it’s time to re-energize learners or take a break.

5. Dealing with Difficult Situations

• Setting the ground rules to make your training run more smoothly.
• Techniques for staying on track and on time.
• Handling difficult learners and tough questions confidently and assertively.

6. Wrapping Up

• Effective ways to summarize key learnings and maximize learning retention.
• Facilitating assessments.
• Ending on a positive note.

7. Facilitating Training Beyond the Classroom

• Key considerations when facilitating online/virtual training.
• Best practices for facilitating on-the-job training.

Assessment

This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion for the course.