Responsible Retailing of Tobacco and Smoke Free Alternative Products
Overview
The collective aim of retailers and brands in the global travel retail industry is to create and maintain the trust of the customer in their product offer and delivery.
This course has been developed to underpin this objective by instilling in retail sales professionals the key principles and practices required to deliver the sales of tobacco and smoke free alternative products in a responsible way.
The course is designed to address all aspects of customer service, from customer communications to staff training and conduct.
Competencies Obtained
On completion of this course participants will be able to:
- Describe best practice merchandising and display techniques.
- Deliver customer service excellence.
- Understand the appropriate sales skills and knowledge required to responsibly sell tobacco and smoke free alternative products.
- Recognize the importance of strictly observing applicable regulations governing their site.
- Appreciate the need to provide accurate information to customers (e.g., age verification and the importance of informing travellers of their personal Duty Free allowance).
Who Should Enrol?
- All those involved in the sale of tobacco and smoke free alternative products in the Duty Free and Travel Retail industry.
- Anyone wishing to develop their career in the Duty Free and Travel Retail industry.
Course Content
The Responsible Retailing of Tobacco and Smoke Free Alternative Products course will cover the following topics:
Best in Class Merchandising and Display
- Regulations on the merchandising and display of tobacco and smoke free alternative products, including display restrictions
- Best practice merchandising practices
- Ensuring the availability and quality of products in stores
Positive Customer Engagement and Responsible Retail Practices
- The importance of understanding the regulations appropriate to your location
- The need to develop category expertise to deliver the best customer service
- The knowledge and skills sales professionals responsible for the tobacco and smoke free alternative products category should possess
Adherence to Regulations and Accurate Provision of Information
- Practices retail sales professionals can implement to encourage the responsible retailing of tobacco and smoke free alternative products in their locations, including:
- Adherence to minimum age restrictions
- Handling returns efficiently
Assessment
This course includes an integrated online assessment. Candidates must successfully complete the assessment to receive a Certificate of Completion.
Course info
- Duration: 30 minutes
- Language: English
- Level: Short Course
