Training to Develop your Sensitivity Towards Passengers with Disabilities

Training on developing your sensitivity towards passengers with disabilities helps airport personnel increase their knowledge, understanding and confidence in providing the right level of customer service.

The Canadian Airports Online College offers a Disability Sensitivity course which details the various methods of communication with people with hearing loss, vision loss, speech disabilities and cognitive disabilities, as well as those with service animals.

The course covers the following:

  • The Disability Market
  • Defining Disability and Types of Disabilities
  • Appropriate Language
  • Customer Service Tips

Airports around the world have enroled their staff in this course to ensure that their staff airport are up to date with the expected Disability Sensitivity training. Be sure to contact us to see how we can help your airport with group training.