Certificate in Airport Accessibility


The ACI Certificate in Airport Accessibility is designed to assist airport operators to make their airports more accessible for persons with disabilities, including those with reduced mobility.

It covers the key infrastructure and architectural factors to consider when designing new airport facilities or improving existing ones. It also addresses operational and organisational measures designed to improve the travel experience for persons with disabilities.

The course covers both the simple ideas that can improve the overall airport experience for persons with disabilities as well as more innovative and advanced aids and supports.

On completion of this course participants will be able to:

  • Define the term disability and understand different types of disability
  • Identify best practices in accessible airport design and construction
  • Describe how airport practices and procedures can be implemented and adapted to best assist persons with disabilities
  • Explain the key accessibility considerations at each stage of the passenger journey through the airport
  • Recognise the importance of coordinating with the various stakeholders operating at the airport to assist persons with disabilities

Who Should Enrol?

  • Airport managers, supervisors or personnel involved in planning new airport facilities or improvement works
  • Airport operations and passenger facilitation managers and supervisors
  • Those responsible for managing or contributing to customer experience/service management within their airport
  • Any airport employee who wants a better understanding of how to support passengers with disabilities
  • Anyone interested in a career in airport planning, operations or customer experience/service management

Course Content

The ACI Certificate in Airport Accessibility consists of the following five modules:

Module 1. Introduction

  • The travel experience for persons with disabilities
  • Defining disability and understanding different types of disabilities

Module 2. Methods for Maximising Airport Accessibility

  • Key methods for maximising accessibility
  • The passenger journey through the airport – overview and key accessibility considerations

Module 3. Maximising Accessibility – Booking, Arrival and Check-in

  • In depth examination of accessibility considerations at booking, arrival and check-in

Module 4. Maximising Accessibility – Inside the Terminal

  • In depth examination of accessibility considerations to assist passengers to move through the terminal with the greatest ease
  • Key accessibility considerations for terminal design and facilities

Module 5. Maximising Accessibility – Departure Control, Boarding and Arrival

  • In depth examination of accessibility considerations for the final four stages of the passenger travel journey:
    • Moving through security, passport control and immigration
    • Waiting in the departure lounge
    • Boarding the aircraft
    • Arriving at the destination airport

Each module includes an integrated online assessment.
Candidates must successfully complete all module assessments to receive a Certificate of Completion.

Course info

  • Language: English
  • Duration: 6.5 Hours
  • Level: Certificate
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$495.00 CAD