Certificate in Airport Accessibility

Competencies Obtained

On completion of this course participants will be able to:

• Define the term disability and understand different types of disability.
• Identify best practices in accessible airport design and construction.
• Describe how airport practices and procedures can be implemented and adapted to best assist persons with disabilities.
• Explain the key accessibility considerations at each stage of the passenger journey through the airport.
• Recognize the importance of coordinating with the various stakeholders operating at the airport to assist persons with disabilities.

Who Should Enrol?

• Airport managers, supervisors or personnel involved in planning new airport facilities or improvement works
• Airport operations and passenger facilitation managers and supervisors
• Those responsible for managing or contributing to customer experience/service management within their airport
• Any airport employee who wants a better understanding of how to support passengers with disabilities
• Anyone interested in a career in airport planning, operations or customer experience/service management

Course Content

The ACI Certificate in Airport Accessibility consists of the following five modules:

1. Introduction

• The travel experience for persons with disabilities
• Defining disability and understanding different types of disabilities

2. Methods for Maximizing Airport Accessibility

• Key methods for maximizing accessibility
• The passenger journey through the airport – overview and key accessibility considerations

3. Maximizing Accessibility – Booking, Arrival and Check-in

• In depth examination of accessibility considerations at booking, arrival and check-in

4. Maximizing Accessibility – Inside the Terminal

• In depth examination of accessibility considerations to assist passengers to move through the terminal with the greatest ease
• Key accessibility considerations for terminal design and facilities

5. Maximizing Accessibility – Departure Control, Boarding and Arrival

• In depth examination of accessibility considerations for the final four stages of the passenger travel journey:
  • Moving through security, passport control and immigration
  • Waiting in the departure lounge
  • Boarding the aircraft
  • Arriving at the destination airport

Assessment

Each module includes an integrated online assessment. Candidates must successfully complete all module assessments to receive a Certificate of Completion.