The Terminal and Landside Operations course will provide participants with the knowledge to optimize airport terminal and landside operations and provide a positive passenger experience in harmony with security requirements and revenue generating activities.
This course can be taken as a stand alone Certificate Programme or as part of the ACI Airport Operations Diploma Program.
On completion of this course participants will be able to:
The Certificate in Terminal and Landside Operations consists of the following five modules:
Customer Experience Management
Airport Passenger Terminals
Baggage and Cargo
International Perspective and Regulations
Each training module includes an integrated online assessment.
Candidates must successfully complete all module assessments to receive a Certificate of Completion.