Introduction to Airport Operations and Management

Learning Outcomes

On completion of this course participants will be able to:

• Understand the regulatory framework in which airports operate, including the role of the International Civil Aviation Organization (ICAO).
• Identify the key organizations, agencies, and personnel who work at airports to facilitate the passenger’s end-to-end journey.
• Recognize the key role airports play in their community and the important social and economic benefits they bring.
• Better understand the business of airport operations, including key airport business models, revenue sources, and expenses.
• Describe the key elements of, and security requirements for, each of the three key areas of the airport – airside, landside, and terminal buildings.
• Identify key focus areas for airport operators – both today and into the future.

Who Should Enrol?

• Team members who are new to the airport industry or are not familiar with airport management and operations.
• Those already working at an airport who wish to broaden their understanding of the concepts, principles, and practices involved in operating and managing an airport.
• Anyone wishing to embark on a career in airport management.
• Other airport stakeholders, service providers, and consultants who wish to improve their understanding of the unique airport operating environment.

 Course Content

This course covers the following topics:

Introduction to the Aviation Industry

• A brief history of aviation
• The air transportation system
• The regulatory framework that governs aviation
• Important organizations in the aviation industry

The Key Role of the Airport

• The evolution and socio-economic importance of airports
• The airport ecosystem and key stakeholders
• What makes airports unique?

The Airport Business

• Types of airports
• Airports as a commercial business
• Airport revenue and financial management

Airport General Layout

• The 3 main areas of an airport (airside / landside / terminal) and the key considerations for each

Key Focus Areas for Airports

• Strategy and planning
• Operations
• Safety
• Security
• Customer experience
• Commercial management
• Sustainability and environmental management
• IT and innovation

Assessment

This course includes an integrated online assessment.

Candidates must successfully complete the assessment to receive a Certificate of Completion.