Personal Learning

Yes – all CAOC courses are accredited by Airports Council International (ACI), the voice of the world’s airports, and recognised by airports globally.

Within 48 hours of purchasing your courses you will receive an enrolment email containing your eLearning username and password.

Go to click on the ‘eLearning Login’ button on the top right-hand corner of the website and log in with your username and password.

For more instructions on how to access and complete your courses, download our Learner User Guide.

All courses are on-demand and self-paced. This means that your course is available 24/7 and can be completed at your desired learning pace. There are no time limits and you may access the course as many times as you like for 12 months from the date of enrolment.

Yes. All CAOC courses have an integrated online assessment. You must successfully complete the assessment to receive an ACI Certificate of Completion.

You can download and print your certificate by clicking on the “Completed Courses” tab in your CAOC eLearning Account.

No – all CAOC courses are online and fully self-paced with no external course material or exams. All courses include an online assessment.

All enrolment fees are payable in advance. Enrolments are activated upon receipt of payment.

No – our eLearning courses will run on any device with an internet connection and a web browser.

Our courses will run on most popular browsers, including:

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari
  • Microsoft Edge

We recommend that you download the latest version or mobile version of these browsers.

Register online – choose your course/s, add them to your Shopping Cart and pay by credit card or request an invoice.  Once payment is received you will be enrolled and sent a notification with your login details.

Request an invoice – contact to request an invoice with payment options.  Once payment is received you will be enrolled and sent a notification with your login details.


You can contact your line manager, HR Department or the Training and Development Department to request professional development training. Many airports use the CAOC to deliver the online component of their training.


Our payment methods are Credit Card (Visa or Mastercard) or Bank Transfer.

These payment methods are available when you register online.

Please contact if you have any other questions or need any more information.


Yes – please contact for more information.

No – there are no pre-requisites for our online courses.

Yes – all CAOC courses are accredited by Airports Council International (ACI), the world association of airports, and recognised by airports globally.

1. Enrol individuals or small groups in single or multiple courses by registering your staff online. Pay by credit card or request an invoice online.
2. Enrol large groups in single or multiple courses to receive a group discount. Request a quotation or invoice from Pay by Credit card or bank transfer.
3. Purchase pre-paid training credits that are valid for 12 months and can be rolled out and topped up as required. Discounts are based on the level of pre-paid training credit chosen. Pay by Credit card or bank transfer.
We are flexible and can devise personalised solutions to suit your airport. Contact for more information.

There are a few ways to enrol your staff:
• Register online and enrol your staff using an online form or download a spreadsheet during the checkout process to enrol staff at a later stage.
• Contact our enrolments team by emailing to enrol staff as needed.
• Pre-paid customers can roll out training over time and have the option to create and enrol their own users.

When your staff are enrolled in a course they are sent an email notification with their login details. They can access their course with any internet connected computer.

No, there are no limits. You can train as many staff as you require concurrently through our powerful Learning Management System

You can nominate a Manager of your team who can view users, run progress reports and download certificates. If you have a pre-paid account your Manager can also create users and enrol them in courses.

We can provide access to a customised Learning Management System dedicated to your airport. This gives you the ability to publish custom training, locally generated materials, as well as add courses from the CAOC.

You can now provide your employees and service providers with access to Airport Council International’s (ACI’s) suite of world-leading online training courses via your local Learning Management System (LMS) through our new Dispatch Service.

Benefits of the new service include:

  • Expand Your Airport’s Training Offerings

Expand your training offerings by accessing a broad range of industry leading online training courses that have been carefully curated and accredited by ACI.

  • Simplified User Management

Manage users and assign courses through your existing LMS.

  • Consolidated Training Records Management

Consolidate training records into one system leading to more effective and efficient training records management, monitoring and reporting.

  • Leverage Value

Leverage greater value from your existing learning systems, software and infrastructure.

How does it work?

When you subscribe to our Dispatch Service, we send you a small Dispatch File for each course that you need. These files can then be uploaded into your LMS.

This file basically behaves like any SCORM package – when the course is assigned to a user and the user launches the course in your LMS, our Dispatch Software serves up the correct course.

The course will then behave and track in your LMS like any other SCORM package.

How much does it cost?

The Dispatch Service Subscription is an annual fee of $950 CAD. This fee pays for the software needed to publish and deliver our courses via your local LMS.

It is a one-off annual fee regardless of the number of courses licensed. Once it is in place you can license any of the programs in the CAOC library and deliver them as required in your LMS. All you will pay for are the license fees for the courses that you use.

Contact Us

To register now or obtain more information contact

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