Using E-mail Effectively in the Workplace


E-mail has become an indispensable part of the way organizations communicate, conduct business and maintain their operations. Using e-mail effectively is therefore a vital skill in today’s day and age.

This course covers e-mail etiquette, including how to address and distribute e-mails, and provides tried-and-true guidelines for e-mailing effectively. It also introduces techniques for managing your inbox, including searching, filing and sorting your e-mail.

The skills learnt in this course will help you get your message across quickly, appropriately and concisely when communicating via e-mail and effectively manage your inbox for maximum efficiency.

Learning Outcomes

On completion of this course participants will be able to:

  • Identify the fundamental elements every e-mail should contain
  • Understand how to write effective and appropriate e-mails and instant messages
  • Recognize the importance of tone, structure and formatting of e-mails
  • Follow proper etiquette for addressing, replying to, forwarding and actioning e-mails
  • Utilize techniques to organize and manage their inbox for increased efficiency 

Who Should Enrol?

  • All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
  • Anyone who wants to grow their professional skillset and boost their career prospects

Course Content

The Using E-mail Effectively in the Workplace course covers the following topics:

1. Writing Effective E-mails and Instant Messages

  • How to write effective and appropriate e-mails and instant messages
  • The key elements of an e-mail message (e.g. subject, greeting, body, sign-off)

2. Sending E-mails to the Right People

  • How to address and distribute e-mails effectively
  • The best use of the To, Cc and Bcc fields
  • Proper etiquette for forwarding e-mails, copying and using reply and reply all

3. Organizing Your Email

  • Strategies to manage e-mail more effectively and save time
  • Sorting, filing, searching, responding to and deleting e-mail

Course info

  • Duration: 1.5 Hours
  • Language: English
  • Level: Short Course
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$195.00 CAD