Using E-mail Effectively in the Workplace
Overview
E-mail has become an indispensable part of the way organizations communicate, conduct business and maintain their operations. Using e-mail effectively is therefore a vital skill in today’s day and age.
This course covers e-mail etiquette, including how to address and distribute e-mails, and provides tried-and-true guidelines for e-mailing effectively. It also introduces techniques for managing your inbox, including searching, filing and sorting your e-mail.
The skills learnt in this course will help you get your message across quickly, appropriately and concisely when communicating via e-mail and effectively manage your inbox for maximum efficiency.
Learning Outcomes
On completion of this course participants will be able to:
- Identify the fundamental elements every e-mail should contain
- Understand how to write effective and appropriate e-mails and instant messages
- Recognize the importance of tone, structure and formatting of e-mails
- Follow proper etiquette for addressing, replying to, forwarding and actioning e-mails
- Utilize techniques to organize and manage their inbox for increased efficiency
Who Should Enrol?
- All levels of employees, and any individual who wishes to refresh and refine their e-mail skills
- Anyone who wants to grow their professional skillset and boost their career prospects
Course Content
The Using E-mail Effectively in the Workplace course covers the following topics:
1. Writing Effective E-mails and Instant Messages
- How to write effective and appropriate e-mails and instant messages
- The key elements of an e-mail message (e.g. subject, greeting, body, sign-off)
2. Sending E-mails to the Right People
- How to address and distribute e-mails effectively
- The best use of the To, Cc and Bcc fields
- Proper etiquette for forwarding e-mails, copying and using reply and reply all
3. Organizing Your Email
- Strategies to manage e-mail more effectively and save time
- Sorting, filing, searching, responding to and deleting e-mail
Course info
- Duration: 1.5 Hours
- Language: English
- Level: Short Course
$195.00 CAD
