Developing Effective Working Relationships

Learning Outcomes

On completion of this course participants will be able to:

• Recognize how to engage with others and develop effective working relationships
• Understand how to communicate in a more diplomatic and tactful manner
• Implement strategies for working with a disliked or difficult co-worker, manager or client
• Identify techniques for composing a difficult e-mail with tact and diplomacy
• Use diplomacy and tact in difficult situations
• Adopt a positive mindset about working in a team
• Recognize how to be a proactive and productive team member 

Who Should Enrol?

• All levels of employees and any individuals who want to improve their ability to work effectively with others
• Anyone who wants to grow their professional skillset and boost their career prospects 

Course Content

The Developing Effective Working Relationships course covers the following topics:

1. Acting with Diplomacy and Tact

• Strengthening relationships through diplomacy and tact
• Staying calm and remaining professional
• Knowing when and how to apologize
• Developing empathy and removing personal biases

2. Navigating Challenging Situations with Diplomacy and Tact

• Using diplomacy and tact in challenging situations
• Diplomacy and tact in e-mail
• Dealing with difficult co-workers, managers and clients

3. Being an Effective Team Member

• Adopting a positive mindset about teamwork
• Being proactive and productive in a team
• Acknowledging different opinions and showing respect
• Working collaboratively on a team